Easy Returns

  • The Return Request should be raised within 3 days after delivery.
  • Call us on +91 98394 73647  or email at contact@carpetmaestros.com
  • Free pick up from your delivery address at a mutually agreed time.
  • Items can also be self-shipped by dispatching within 48 hours of raising the return request.
  • Returned items undergo a quality check at our end. For items received in original and undamaged condition, refund process will be initiated within 72 hours.

Terms & Conditions

  • Items should be returned within 3 days of the delivery.
  • The returned item should be just as it was delivered to you.
  • Used, washed, damaged, soiled rugs not eligible for returns. No refund will be provided.
  • Please return the item in its original packing with labels and tags intact. No returns for altered and illegible serial number.
  • Refund or replacement to be initiated after the returned item passes our quality inspection.
  • If you receive damaged/defective item, tell us within 48 hours of delivery. You may be required to share the picture of the rug at contact@carpetmaestros.com. Free replacement after inspection of the returned item.
  • India: “3 Days Hassle-Free Return” is valid for purchase within India only (Not applicable for custom rug).
  • International- Only items with a manufacturing defect are eligible for return.